FAQ – Frequently Asked Questions
FAQ – Frequently Asked Questions
Everything you need to know about Eixo Lifestyle 💫
ABOUT THE BRAND
Eixo is a Portuguese brand created by Maria, an Architect and Designer, and Rodrigo, a Software Engineer. Both are passionate about movement, exercise, and dance. We created this brand for women who live mindfully, value well-being, and look for clothing that keeps up with the pace of their days – from yoga to brunch, from the studio to the street.
Our mission is to offer comfortable, versatile, and beautiful pieces designed to accompany every moment of your active routine, respecting both your body and the planet.
The pieces are designed in Portugal and ethically produced in Asia, in factories with international certifications and good working conditions. We only work with partners who share our values of quality, respect, and transparency.
You can learn more about our story and values on the About Us page.
PRODUCTS & SIZES
Yes, most of our customers find that the sizes are true to size. We include the models’ measurements in the descriptions to help you choose. Whenever a style does not fit true to size, we try to indicate that in its description. Therefore, we recommend that you always read the product description before buying.
Of course! Send us a message on Instagram or an email to [email protected] — we’ll be happy to help.
SHIPPING, EXCHANGES & RETURNS
We ship throughout Portugal (Mainland and Islands). Check all the information on our Shipping, Exchanges, and Returns page.
We work with DPD. If you are not home at the time of delivery, your order will be automatically directed to the nearest DPD Pick-Up point, where you can collect it at your convenience. To find the DPD Pick-Up point closest to your address, click here
Orders are shipped within 1 to 3 business days. In Mainland Portugal, delivery usually takes between 1 to 2 business days after shipping.
Yes. We accept exchanges and returns up to 14 days after receiving the order, provided the items are in perfect condition. See all the details in our exchanges and returns policy.
GIFT CARDS & PRESENTS
Yes! You can give a digital Gift Card for any amount you like. It is sent by email, with a code to use at checkout. You can find all the information here.
CARE & SUSTAINABILITY
Our fabrics are designed to be soft to the touch, but they need care to maintain that feeling. Avoid contact with rough surfaces and store the pieces, whenever possible, in their original packaging — besides protecting them, you are reusing and helping the environment.
Hand wash or machine wash cold (max. 30ºC/86ºF), with similar colors and inside out. Avoid fabric softeners and do not tumble dry. This will prolong the life of your pieces.
Yes, sustainability is part of our commitment from the first sketch to delivery.
We produce on a small scale and mindfully, with the goal of avoiding waste and ensuring that every piece has a purpose in your wardrobe. Our styles are designed to last — both through timeless design and the choice of high-quality materials.
The packaging, labels, and shipping details are all recycled or recyclable, and we work with partners who share our ethical values. Every choice counts and, for us, creating responsibly is the only way.
Find out more about our sustainability here.
PAYMENTS & SECURITY
Yes. Our site is protected by an SSL certificate and payments are processed by secure platforms.
You can consult our full Terms and Conditions on the website.
It is available in our Privacy Policy.
CUSTOMER SUPPORT
You can use our contact form or send an email directly to [email protected]. We respond as soon as possible, Monday through Friday, during business hours.
We don’t have a permanent physical store yet, but we participate in events and partnerships with yoga and Pilates studios. Follow us on Instagram to find out where we’ll be!
