{"id":28996,"date":"2025-04-11T17:39:26","date_gmt":"2025-04-11T17:39:26","guid":{"rendered":"https:\/\/eixolifestyle.pt\/faq\/"},"modified":"2026-10-30T18:49:47","modified_gmt":"2026-10-30T18:49:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/eixolifestyle.pt\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
<\/div><\/div><\/span>

FAQ \u2013 Frequently Asked Questions<\/h1><\/span>
<\/div><\/div><\/div>
<\/div><\/div><\/span>

FAQ \u2013 Frequently Asked Questions<\/h3><\/h1><\/span>
<\/div><\/div><\/div>

Everything you need to know about Eixo Lifestyle \ud83d\udcab<\/p>\n<\/div>

<\/div><\/div>
<\/div><\/div><\/span>

ABOUT THE BRAND<\/h3><\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>Who is behind Eixo?<\/span><\/a><\/h4><\/div>
\n

Eixo<\/strong> is a Portuguese brand created by Maria<\/strong>, an Architect and Designer, and Rodrigo<\/strong>, a Software Engineer. Both are passionate about movement, exercise, and dance. We created this brand for women who live mindfully, value well-being, and look for clothing that keeps up with the pace of their days \u2013 from yoga to brunch, from the studio to the street.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What is Eixo's mission?<\/span><\/a><\/h4><\/div>
\n

Our mission is to offer comfortable, versatile, and beautiful pieces designed to accompany every moment of your active routine, respecting both your body and the planet.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Where are Eixo products manufactured?<\/span><\/a><\/h4><\/div>
\n

The pieces are designed in Portugal and ethically produced in Asia, in factories with international certifications and good working conditions. We only work with partners who share our values of quality, respect, and transparency.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I want to know more about the brand. Where can I find this information?<\/span><\/a><\/h4><\/div>
\n

You can learn more about our story and values on the About Us<\/a> page.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/span>

PRODUCTS & SIZES<\/h3><\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>How do I know what my size is?<\/span><\/a><\/h4><\/div>
Check out our Size Guide<\/a>, available on all product pages. If you are between two sizes, we suggest choosing the larger one for greater comfort.<\/div><\/div><\/div>

<\/i><\/i><\/span>Are the pieces true to size?<\/span><\/a><\/h4><\/div>
\n

Yes, most of our customers find that the sizes are true to size. We include the models’ measurements in the descriptions to help you choose. Whenever a style does not fit true to size, we try to indicate that in its description. Therefore, we recommend that you always read the product description before buying.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>I have questions about the ideal style for me. Can you help me?<\/span><\/a><\/h4><\/div>
\n

Of course! Send us a message on Instagram<\/a> or an email to info@eixolifestyle.pt<\/a> \u2014 we’ll be happy to help.<\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/span>

SHIPPING, EXCHANGES & RETURNS<\/h3><\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>Where do you ship to?<\/span><\/a><\/h4><\/div>
\n

We ship throughout Portugal (Mainland and Islands). Check all the information on our Shipping, Exchanges, and Returns<\/a> page.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Which carrier do you ship with?<\/span><\/a><\/h4><\/div>
\n

We work with DPD<\/strong>. If you are not home at the time of delivery, your order will be automatically directed to the nearest DPD Pick-Up<\/strong> point, where you can collect it at your convenience. To find the DPD Pick-Up<\/strong> point closest to your address, click here<\/a><\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>How long does shipping take?<\/span><\/a><\/h4><\/div>
\n

Orders are shipped within 1 to 3 business days. In Mainland Portugal, delivery usually takes between 1 to 2 business days after shipping.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Can I exchange or return an item?<\/span><\/a><\/h4><\/div>
\n

Yes. We accept exchanges and returns up to 14 days after receiving the order, provided the items are in perfect condition. See all the details in our exchanges and returns policy.<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/span>

GIFT CARDS & PRESENTS<\/h3><\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>Do you have gift cards?<\/span><\/a><\/h4><\/div>
\n

Yes! You can give a digital Gift Card<\/strong> for any amount you like. It is sent by email, with a code to use at checkout. You can find all the information here.<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/span>

CARE & SUSTAINABILITY<\/h3><\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>How should I care for Eixo pieces?<\/span><\/a><\/h4><\/div>
\n

Our fabrics are designed to be soft to the touch, but they need care to maintain that feeling. Avoid contact with rough surfaces and store the pieces, whenever possible, in their original packaging \u2014 besides protecting them, you are reusing and helping the environment.<\/p>\n

Hand wash or machine wash cold (max. 30\u00baC\/86\u00baF), with similar colors and inside out. Avoid fabric softeners and do not tumble dry. This will prolong the life of your pieces.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Is Eixo a sustainable brand?<\/span><\/a><\/h4><\/div>
\n

Yes, sustainability is part of our commitment from the first sketch to delivery.
We produce on a small scale and mindfully, with the goal of avoiding waste and ensuring that every piece has a purpose in your wardrobe. Our styles are designed to last \u2014 both through timeless design and the choice of high-quality materials.<\/p>\n

The packaging, labels, and shipping details are all recycled or recyclable, and we work with partners who share our ethical values. Every choice counts and, for us, creating responsibly is the only way.<\/p>\n

Find out more about our sustainability here.<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/span>

PAYMENTS & SECURITY<\/h3><\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>What payment methods are available?<\/span><\/a><\/h4><\/div>
You can pay with MB Way, Multibanco Reference, and Credit\/Debit Card.<\/div><\/div><\/div>

<\/i><\/i><\/span>Is it safe to buy from your online store?<\/span><\/a><\/h4><\/div>
\n

Yes. Our site is protected by an SSL certificate and payments are processed by secure platforms.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What are your terms and conditions?<\/span><\/a><\/h4><\/div>
\n

You can consult our full Terms and Conditions<\/a> on the website.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>What about your privacy policy?<\/span><\/a><\/h4><\/div>
\n

It is available in our Privacy Policy.<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div>

<\/div><\/div><\/span>

CUSTOMER SUPPORT<\/h3><\/h1><\/span>
<\/div><\/div><\/div>

<\/i><\/i><\/span>How can I get in touch with you?<\/span><\/a><\/h4><\/div>
\n

You can use our contact form<\/a> or send an email directly to info@eixolifestyle.pt<\/a>. We respond as soon as possible, Monday through Friday, during business hours.<\/p>\n<\/div><\/div><\/div>

<\/i><\/i><\/span>Do you have a physical store?<\/span><\/a><\/h4><\/div>